Tagged: Service Design

Vijay Chakravarthy 0

Watch “Design for meaningful growth” talk with Vijay Chakravarthy

In this talk at IxDA’s Interaction’19, Vijay Chakravarthy proposes a shift in the kind of research required to operate this framework while making a case for rethinking ideation and implementation. This will require service designers to think ahead of the curve and collaborate with domain experts to implement relevant strategies.

Watch Jon Kolko's "Stories that set Design Strategy" talk 0

Watch Jon Kolko’s “Stories: The way to our heart, and the key to design strategy” talk

In this talk at IxDA’s Interaction’19, Jon Kolko will show you why, when, and how to create stories that set design strategy. You’ll see examples of both successes and failures, learn where these narratives are contextually most relevant and useful, identify the key components that make these stories successful, and gain the ability to form and present a vision of the future to drive product and service strategy.

The Value of Design 0

Watch Design Council’s “The Value of Design”

The Design Council’s research found that not only can design thinking increase the range of products a business develops, but it can also lead to more inspiring workplaces, happier staff, better service and, as a result, greater customer satisfaction […]

Steve Baty's "A Model of Behavioural Design" 0

Watch Steve Baty’s “A Model of Behavioural Design” talk at Interaction’14 | IxDA Conference

This talk will outline the key inputs in a model of Behavioural Design and how those inputs help designers to directly target specific behaviours. It will look at the role of interaction design, behavioural psychology, systems thinking and other tools. And it will propose that a model of design with behaviour as its focus offers a coherent and complete approach to design in a way that is consistent with the goals of client organizations […]

Designing Interactions / Experiences: The Design of Experiences 0

Designing Interactions / Experiences: The Design of Experiences

This is the 5th (fifth) lecture of the “Designing Interactions / Experiences” module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In this lecture, we discuss the different design artifacts typically produced during the ideation stage […]