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Watch “The Future of Work and AI” on ByDesign TV

Learn how SAP uses Machine Learning to help individuals find and pursue internal opportunities that match their interests and values while meeting the company’s needs.

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Design Strategy Talks & Workshops

Rethinking Innovation for Product Designers with “Jobs to Be Done”

I interviewed Jim Kalbach during SAP’s UX Immersive Week. We discussed how to approach bottom-up innovation – and how AI can support with Jobs to be Done (JTBD).

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Design Strategy Talks & Workshops

“Bringing Business Impact and User Needs Together with Jobs-to-be-Done (JTBD)” at Web Directions 2022

At Web Directions Summit 2022, I made the case that Jobs to be Done work as a great “exchange” currency for teams to discuss value with stakeholders.

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Design Strategy Talks & Workshops

Listen to my chat with Thomas Girard

In this episode of the UniqueWays podcast, I talked to Thomas Girard about how collaboration is more about mindset than with physical colocation.

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Design Strategy Design Thinking Project Management Talks & Workshops

“Importance of Psychological Safety” on Mobile UX London 2022

Conflict arises in every team, but psychological safety makes it possible to channel that energy into productive interaction. In this talk at Mobile UX London 2022, I shared some tools for building the trust required to create a psychologically safe team climate.

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Design Strategy Design Thinking Project Management Talks & Workshops

“What’s the Problem We’re Trying to Solve?” talk at UX India 2021

We’ll discuss Problem Framing and Reframing at UX India 2021, with tips for team alignment.

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Design Strategy Talks & Workshops

“Helping Teams Paddle in the Same Direction” talk on Clubhouse

Is your team on the same page when it comes to design strategy? Is there a greater alignment with what your design team wants to achieve with the business it represents? In this presentation “Helping teams paddle in the same direction through Design Strategy”, I talked about some key questions you should ask your team to help you challenge the notion of being aligned on a proper design direction.

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Project Management Talks & Workshops

“Carrying Stones While Sleeping” talk at UX Now 2019

Let’s explore the dynamics of distributed design teams, define some of the problems that these teams meet and discuss some strategies to address these challenges.

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Design Innovation Software User Experience

IxDA’s 2016 Interaction Design Today: short documentary

This is the first of a series of videos I’ll be posting about my experience of sitting in the jury of the IxDA’s 2016 Interaction Awards, as well as to reflect on some of the categories winners. During the 2016 jury weekend gathering — which was hosted in November 2015 by SVA’s MFA in IxD program — myself and the other jurors sat down with the Interaction Awards co-chairs MJ Broadbent and Thomas Kueber and shared some insights and perspectives on the field of interaction design today […]

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Information Design Talks & Workshops User Experience

Watch “Look, Listen, and Maybe Speak” at UX Poland

In this talk we will see examples of how empathy and awareness about cultural differences can help us communicate better at work and with friends and family.