Jeff Gothelf & Josh Seiden’s “Products and Services in the Age of Complexity”
Products and Services in the Age of Complexity at UX London 2017
The rise of digital has brought product and service together. The bad news is that our products are now more complex than ever. The good news is that a set of methods for dealing with complexity has emerged. In this talk at UX London 2017, Jeff and Josh show how teams at large companies and startups are combining modern lean and agile tactics with service design methods to create and deliver new digital products—faster, with less risk, and with better customer outcomes than ever before.
About Jeff Gothelf
As director of user experience for TheLadders.com, Jeff Gothelf worked integrating design thinking into a traditional Agile process. Since then, Jeff has become one of the world’s leading proponents of Lean UX. His articles for Harvard Business Review catapulted Lean UX into the consciousness of the business world. Jeff’s work today mainly focuses on building and training evidence-based, customer-centered executive & product teams. These teams often utilise lean principles and agile software development.
About Josh Seiden
Josh Seiden is a designer, author, coach, and product leader who has been creating digital products and services for more than 25 years.
Josh is a popular and highly sought-after speaker who appears at conferences around the world. He teaches workshops in Agile and Lean methods for product team, often working as a coach and mentor.
He brings an entrepreneurial spirit and user-centered perspective to his work with companies large and small to find and validate market opportunities, then to design and ship great products and services.
Via UX London 2017