In this short video, professor Oberholzer-Gee explains “What is a Strategy?” by arguing that it aligns strategic initiatives on customer satisfaction and employee satisfaction, helping leaders make their workers’ jobs less complicated and improve customer experiences.
John Cutler takes a deep dive into the dynamics of an all-too-familiar situation…. decision drift!
Roger Martin explains why “A Plan is Not a Strategy” because plans typically aren’t explicit about what the organization chooses not to do and why.
Joshua Seiden recently talked on the Product Experience Podcast, where we find out how to simplify the development process by focusing on getting the outcomes we want.
In this post I talk about what the collaboration between the producers of Cowboy Bebop and Japanese composer Yoko Kanno for creating the music of show can teach us about Agile Practices.
Hungarian-American psychologist Mihály Csikszentmihályi has died, aged 87. Known for his work in the study of happiness and creativity, Csíkszentmihályi introduced flow theory in the 1970s, defining flow as a state of mind attained when one becomes fully immersed in an activity.
Edward de Bono, the academic and doctor who developed global fame for his thinking methods, died on Wednesday. He was 88. Born in 1933 and educated at St Edward’s College, de Bono graduated as a doctor from the University of Malta before studying physiology and psychology at Oxford as a Rhodes Scholar and a Phd […]
In his “Rise of Experience Design” talk, Scott Belsky talks about how designers can cope with content velocity, new mediums and artificial intelligence.
Learning to explore Lateral Thinking is, almost by definition, counterintuitive. Fortunately, de Bono developed some practical techniques for developing this overlooked capability […]
Although the Jobs-To-Be-Done framework provides a rich theory for understanding customers, there is little practical guidance on how to use the approach. In this talk at IxDA’s ISA16, Jim Kalbach highlights concrete ways to apply the Jobs-To-Be-Done in your work.