Design Strategy Talks & Workshops User Experience

Building Trustworthy Experiences: A Primer of AI Principles for Design and Strategy

Let’s look at how trust is built in AI-powered products. We’ll discuss the different phases of the user’s journey, suggesting ways to design trustworthy AI experiences.

Design Inspiration Readings Software

Watch “The Disappearing Computer” with Imran Chaudhri

Imran Chaudhri gives a sneak peek of a breakthrough product and explains how it could change the way we interact with tech and the world around us.

Consumer Behavior Design Trend Watching

Watch “The Future of Experience Design” with Brian Solis

Brian Solis explores the need for human-centered experiences and aims to help executives shift mindsets toward the future.

Information Technology Trend Watching

Learn how SAP helped Coldplay’s Eco-Friendly Tour offset Carbon Footprint

This year, Coldplay is uniting with SAP for an eco-friendly carbon-offsetting Music Of The Spheres World Tour

Design Strategy Design Thinking Project Management Talks & Workshops

“Importance of Psychological Safety” on Mobile UX London 2022

Conflict arises in every team, but psychological safety makes it possible to channel that energy into productive interaction. In this talk at Mobile UX London 2022, I shared some tools for building the trust required to create a psychologically safe team climate.

Design Strategy Project Management Talks & Workshops

The Skills of a Strategist

If designers want to influence and translate strategy in ways that drive their user experience vision forward, they must become both business-savvy analysts and synthesizers. What are the skills of a strategist designers need to become both business-savvy analysts and synthesisers?

Readings Software

Watch “Owning Agile” by Jeff Patton

In this talk at Mind the Product 2018, Jeff Patton Jeff Patton deconstructs agile from a product manager’s view, explains how “broken” agile felt to him in the days when he was in a product role and what helped him to fix it, and makes it clear that so far agile is the best thing we’ve got to get work done.


Watch “Secrets of Successful Collaboration” with Gretchen Anderson

Gretchen Anderson shares the secrets of successful collaboration that can increase the inclusivity of teams and reduce struggles of working together […]

Design Software

Watch “Better together: Guidelines for designing Human-AI Interactions” with Ruth Kikin-Gil

In this talk at Interaction ’20, Ruth Kikin-Gil shows us how to create meaningful Human-AI Interactions that leave users feeling in control, and respect their values, goals, and attention.


Watch “Putting Jobs-To-Be-Done to Work” with Jim Kalbach

Although the Jobs-To-Be-Done framework provides a rich theory for understanding customers, there is little practical guidance on how to use the approach. In this talk at IxDA’s ISA16, Jim Kalbach highlights concrete ways to apply the Jobs-To-Be-Done in your work.