Design Strategy Talks & Workshops User Experience

Building Trustworthy Experiences: A Primer of AI Principles for Design and Strategy

Let’s look at how trust is built in AI-powered products. We’ll discuss the different phases of the user’s journey, suggesting ways to design trustworthy AI experiences.

Design Strategy Project Management Talks & Workshops

Presentation and Storytelling Skills for Strategy Development and Stakeholder Engagement

To drive user experience vision forward, strategists need to effectively communicate their strategies with good presentation and storytelling skills.

Design Strategy Design Thinking Project Management Talks & Workshops

Dealing with Uncertainty and Ambiguity

Let’s explore how designers can deal with Uncertainty and Ambiguity, while using tools to help them tackle complex problems more effectively.

Trend Watching

2022 Year in Review

In this post, I’m going to reflect on what was on my mind by looking back on some stats of my posts in 2022.

Design Strategy Talks & Workshops

“Bringing Business Impact and User Needs Together with Jobs-to-be-Done (JTBD)” at Web Directions 2022

At Web Directions Summit 2022, I made the case that Jobs to be Done work as a great “exchange” currency for teams to discuss value with stakeholders.

Consumer Behavior Design Trend Watching

Watch “The Future of Experience Design” with Brian Solis

Brian Solis explores the need for human-centered experiences and aims to help executives shift mindsets toward the future.

Design Innovation Readings

Watch “How to Get Started with Assumptions Mapping” with David Bland

David Bland shows how to use Assumptions Mapping to help teams refocus their experimentation efforts on what matters, instead of being distracted by what’s easy.

Design Innovation Readings

Watch “What is a Strategy?” talk with Felix Oberholzer-Gee 

In this short video, professor Oberholzer-Gee explains “What is a Strategy?” by arguing that it aligns strategic initiatives on customer satisfaction and employee satisfaction, helping leaders make their workers’ jobs less complicated and improve customer experiences.

Innovation Readings Software

Watch John Cutler’s “We all agreed to this! Why didn’t it happen?” talk

John Cutler takes a deep dive into the dynamics of an all-too-familiar situation…. decision drift!

Design Economics Innovation Readings Trend Watching

Watch “A Plan is Not a Strategy” talk with Roger Martin

Roger Martin explains why “A Plan is Not a Strategy” because plans typically aren’t explicit about what the organization chooses not to do and why.