Let’s look at how trust is built in AI-powered products. We’ll discuss the different phases of the user’s journey, suggesting ways to design trustworthy AI experiences.
To drive user experience vision forward, strategists need to effectively communicate their strategies with good presentation and storytelling skills.
Let’s explore how designers can deal with Uncertainty and Ambiguity, while using tools to help them tackle complex problems more effectively.
In this post, I’m going to reflect on what was on my mind by looking back on some stats of my posts in 2022.
At Web Directions Summit 2022, I made the case that Jobs to be Done work as a great “exchange” currency for teams to discuss value with stakeholders.
Brian Solis explores the need for human-centered experiences and aims to help executives shift mindsets toward the future.
David Bland shows how to use Assumptions Mapping to help teams refocus their experimentation efforts on what matters, instead of being distracted by what’s easy.
In this short video, professor Oberholzer-Gee explains “What is a Strategy?” by arguing that it aligns strategic initiatives on customer satisfaction and employee satisfaction, helping leaders make their workers’ jobs less complicated and improve customer experiences.
John Cutler takes a deep dive into the dynamics of an all-too-familiar situation…. decision drift!
Roger Martin explains why “A Plan is Not a Strategy” because plans typically aren’t explicit about what the organization chooses not to do and why.