Design Strategy Design Thinking Project Management Talks & Workshops

Dealing with Uncertainty and Ambiguity

Let’s explore how designers can deal with Uncertainty and Ambiguity, while using tools to help them tackle complex problems more effectively.

Trend Watching

2022 Year in Review

In this post, I’m going to reflect on what was on my mind by looking back on some stats of my posts in 2022.

Design Strategy Talks & Workshops

“Bringing Business Impact and User Needs Together with Jobs-to-be-Done (JTBD)” at Web Directions 2022

At Web Directions Summit 2022, I made the case that Jobs to be Done work as a great “exchange” currency for teams to discuss value with stakeholders.

Consumer Behavior Design Trend Watching

Watch “The Future of Experience Design” with Brian Solis

Brian Solis explores the need for human-centered experiences and aims to help executives shift mindsets toward the future.

Design Innovation Readings

Watch “How to Get Started with Assumptions Mapping” with David Bland

David Bland shows how to use Assumptions Mapping to help teams refocus their experimentation efforts on what matters, instead of being distracted by what’s easy.

Design Innovation Readings

Watch “What is a Strategy?” talk with Felix Oberholzer-Gee 

In this short video, professor Oberholzer-Gee explains “What is a Strategy?” by arguing that it aligns strategic initiatives on customer satisfaction and employee satisfaction, helping leaders make their workers’ jobs less complicated and improve customer experiences.

Innovation Readings Software

Watch John Cutler’s “We all agreed to this! Why didn’t it happen?” talk

John Cutler takes a deep dive into the dynamics of an all-too-familiar situation…. decision drift!

Design Economics Innovation Readings Trend Watching

Watch “A Plan is Not a Strategy” talk with Roger Martin

Roger Martin explains why “A Plan is Not a Strategy” because plans typically aren’t explicit about what the organization chooses not to do and why.

Design Readings Software

R.I.P. Internet Explorer

Microsoft will be disabling Internet Explorer. The news inspired jokes, memes and even some fond memories.

Design Strategy Project Management Talks & Workshops

Managing by Outcomes and Jobs to be Done

Managing by Outcomes with Jobs to be Done (JTBD) can help facilitate two-way negotiations that allow for team autonomy and ownership.