Watch “The Five Dysfunctions of Democratising Research” with Leisa Reichelt

So, you want to scale research in your organisation? In this talk at IxDA’s Interaction’20, Leisa discusses how the 5 dysfunctions of democratising research come into being, what risks they pose and what we can do to overcome them.


Watch “Putting Jobs-To-Be-Done to Work” with Jim Kalbach

Although the Jobs-To-Be-Done framework provides a rich theory for understanding customers, there is little practical guidance on how to use the approach. In this talk at IxDA’s ISA16, Jim Kalbach highlights concrete ways to apply the Jobs-To-Be-Done in your work.