Use Case Documents

I’ve created use case documents and maintained lists of use cases, which were very useful for:

  • Visualizing the impact of implementation of any give use case to the different personas;
  • Helping in the decision making process by providing a better sense of priorities;
  • Communicating workflows without being distracted by discussions about look-and-feel;

 

Use Case Documents

I’ve written Use Case Documents to help communicating workflows without being distracted by discussions about look-and-feel.

User Experience: USE CASE DOCUMENT

 

Use Cases Lists: PUGH MATRIX

Based on the work of Jon Innes and James McElroy, I’ve created Use Cases Lists (or Pugh Matrix), which is decision matrix to help evaluate and prioritize a list of options. I’ve worked with teams to first establish a list of weighted criteria and then evaluates each option against those criteria, trying to take the input from the different stakeholders of the team into account (user experience, business values, etc).

User Experience: USE CASES LIST

Personas / Use Cases Matrix (or “Pugh” Matrix), which have proved to be very effective for discussing requirements prioritization

 

Outcome-driven Innovation

Once you’ve got a good picture of list of potential use cases a particular product could deliver to market, I’ve used Anthony Ulwick’s Outcome-driven Innovation framework to help with the Product Definition and Requirements Prioritization:

  • Visualizing the impact of implementation of any give use case to the different personas;
  • Helping in the decision making process by providing a better sense of priorities

 

Itamar Medeiros

Originally from Brazil, Itamar Medeiros currently lives in Germany, where he works as Lead Product Design Strategist at SAP and promotes User Experience Design as visiting lecturer at Köln International School of Design. Working in the Information Technology industry since 1998, Itamar Medeiros has helped truly global companies in several countries (Argentina, Brazil, China, Germany, Hong Kong, India, Mexico, The Netherlands, Poland, United Arab Emirates, United States) create great user experience through advocating Design and Innovation principles. During his 7 years in China, he championed the User Experience Design discipline as User Experience Manager at Autodesk and Local Coordinator of the Interaction Design Association (IxDA) in Shanghai

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