How do you design an Human-AI Interactions? What are the best practices? Doesn’t designing an AI-infused product just mean designing a product? How do you design those products ethically and responsibly?
We, a group of designers and researchers posed these questions to ourselves individually, then collectively, as we experienced designing various AI products and realized that we have to question some fundamental assumptions about interaction design and product design when it comes to AI.
Why? Because AI systems are probabilistic and prone to errors, they change over time as they learn and as the models get better or evolve, and as a result they can violate established principles of traditional interaction design. Designing AI products require a holistic approach including consideration of data, models, systems and UX. Missing any element can cause harm. Yet existing principles for responsible AI are often one dimensional and fail to revisit and update the fundamentals …
So, Ruth Kikin-Gil dove into over 20 years of AI-focused design guidance literature-research papers, magazine articles, and blog posts. She synthesized over 200 guidelines, best practices and recommendations and distilled them into a set of eighteen best practices for human-centered AI design, then validated the guidelines through rigorous research. the work is already framing the conversations across industries, and was recognized with an honorable mention award at CHI 2019, a conference that historically has defined the interaction paradigms of the future.
The guidelines provide recommendations on how to create meaningful Human-AI Interactions that leave users feeling in control, and respect their values, goals, and attention.
In this talk at IxDA‘s Interaction’20, Ruth tells the story of the guidelines’ creation, give an overview of the guidelines with examples, and most importantly, share our methods for using the guidelines in our fortune500 company’s product teams.
- How are they used to spawn a new product vs. How are they used to evaluate an existing one?
- How do the guidelines fit if you are designing a consumer AI product, vs a productivity tool?
- How do you balance the seamlessness of the interaction with the need for transparency of the AI system?
She ends the talk with a call for community engagement – we’d love people to share experiences of using the guidelines with the design community and help with pushing this work and our discipline further.
Designing Human-AI Interactions should be done thoughtfully and responsibly, this talk offers everyone tools and methods to achieve it.
Better together: Guidelines for designing Human-AI Interactions
About Ruth Kikin-Gil
Ruth Kikin-Gil is interested in the interplay between society and technology and the ways in which people appropriate technology in unexpected ways. She explores how existing social interactions and behaviors can be supported or transformed by technology and be better facilitated through new products and services. She believes that interesting and unexpected solutions emerge by listening to people and observing them.
A UX expert, product strategist and a practical dreamer focusing on product innovation, with over 15 years of experience in designing desktop, web and mobile products, and with expertise in design strategy, UX design, HCI, information design, visual and oral communications, and management
Ruth has spent the last eight years in Microsoft thinking about, and designing for the future of productivity in its broadest sense, first at Office labs – an incubation team, then on a strategy team, and now I’m working on creating future Office experiences across a variety of devices, input methods and platforms.
In 1999 she co-founded and managed one of the first Digital Product Design Agencies in Israel – Max. Interactive. Max. Interactive provided comprehensive solutions to companies- coupling user centered design methods with business focused approach to create products that people love and companies value. Her career path has also led her to be a leading creative force in Start-up trenches, and to the dusty roads of designing products and creating product strategies as a solo consultant.