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Watch “Voice UI and conversation design” with Stuart Reeves

Is talking with Amazon Echo really much like an actual conversation? In this talk about Conversation Design at IxDA’s Interaction ’18, Stuart Reeves uses audio recordings of Echo actual use in the home to explore just how people ‘talk’ with machines […]

There is much excitement about conversation as a new material for design, driven in part by the increased accessibility of voice user interfaces and commoditisation of AI techniques. As part of increased adoption, devices like the Amazon Echo, Google Home and Siri are providing platforms for designers to interact with users in new ways. In spite of this (often hyped) anticipation of an AI-powered future, it is not always clear how the vision measures up to lived reality of ‘having a conversation’ with machines.

In this talk at IxDA’s Interaction ’18, Stuart Reeves offers a window into work being done at the University of Nottingham. He and his colleagues (Martin Porcheron and Joel Fischer) are capturing naturalistic recordings of Echo use in participants’ homes, which enables them to start building a very rich picture of how users actually ‘get stuff done’ with voice UI. In transcribing and analysing recordings in detail, he gets a close and perhaps surprising look at how requests are formulated by users in particular ways that are sensitive to the device and the setting. Conversely, Stuart and his colleagues examine responses produced by voice UI and how, in a range of practical ways, users make them ‘fit into’ the unfolding flow of talk and the broader activities that form the life of the home.


Voice UI and conversation design


About Stuart Reeves

Stuart Reeves is an Assistant Professor and EPSRC Fellow in the School of Computer Science, University of Nottingham, UK. He researches social and collaborative technologies, investigating how people use diverse kinds of interactive devices and systems in real world situations and places. As EPSRC Fellow, he is exploring the connections between academic HCI research and the work of practitioners in UX and technology design professions. Stuart has also authored a book, Designing Interfaces in Public Settings.


Source: Talking with machines? Voice UI and conversation design – Interaction 18 – 3—8 February 2018 • Lyon, France

By Itamar Medeiros

I'm a Strategist, Branding Specialist, Experience Designer, Speaker, and Workshop Facilitator based in Germany, where I work as Director of Design Strategy and Systems at SAP and visiting lecturer at Köln International School of Design of the Cologne University of Applied Sciences.

Working in the Information Technology industry since 1998, I've helped truly global companies in several countries (Brazil, China, Germany, The Netherlands, Poland, The United Arab Emirates, United States, Hong Kong) create great user experience through advocating Design and Innovation principles.

During my 7 years in China, I've promoted the User Experience Design discipline as User Experience Manager at Autodesk and Local Coordinator of the Interaction Design Association (IxDA) in Shanghai.

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