Designing Interactions / Experiences: Discovery “Mode”

This is the second lecture of the “Designing Interactions / Experiences” module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences (by invitation of Professor Philipp Heidkamp) in which I cover topics related to User Research:

Learning Outcomes

  • You will understand all the preparation necessary to conduct user research;
  • You will understand the basics of conducting Contextual Inquiry Studies;

Outline

  • Understand the Design Challenge
  • Define Your Audience
  • Prepare for Research
  • Contextual Inquiry

Slideshow

Recommended Reading

Beyer, H., Holtzblatt, K., (1997), Contextual Design: Defining Customer-Centered Systems, Morgan Kaufmann; 1st edition (September 15, 1997)

Holtzblatt, K., (2001). Artifact Model of a Car in Beyond the Tower of Babel, retrieved September 21st, 2011 from http://incontextdesign.com/articles/beyond-the-tower-of-babel/

Huang, K. H., & Deng, Y. S. (2008). Chinese Tradition of Tea Drinking Artifact Model in Social interaction design in cultural context: A case study of a traditional social activity. International Journal of Design, 2(2), 81-96.

IDEO (2011), Design Thinking Process in Design Thinking Toolkit for Educators, retrieved September 1st, 2011 from http://www.designthinkingforeducators.com/

Kolko, J., (2011), Thoughts on Interaction Design, Second Edition, Morgan Kaufmann; 2nd edition (February 8,2011)

Kuniavsky, M. (2003), Observing the User Experience, Morgan Kaufmann; 1 edition (April 22, 2003)

Medeiros, I., (2010), People, Tools, Process & Artifacts in User Research, retrieved 5 November 2013 from http://designative.info/project/user-research/

Portigal, S., (2013), Interviewing Users, Rosenfeld Media; 1st edition (May 2, 2013)

Tomer, S., (2012), It’s Our Research: Getting Stakeholder Buy-in for User Experience Research Projects, Morgan Kaufmann; 1 edition (April 2, 2012)

Tomer, S., (2014), Tools for Entrepreneurs: Flying Cars, UX Research, Attitude and Behavior, retrieved 4 May 2015 from http://youtu.be/KlSgWT2Nbak

Young, Indi. 2008. Contextual Inquiry notes in Mental Models: Aligning Design Strategy with Human Behavior. New York: Rosenfeld Media.

Itamar Medeiros

Originally from Brazil, Itamar Medeiros currently lives in Germany, where he works as Lead Product Design Strategist at SAP and promotes User Experience Design as visiting lecturer at Köln International School of Design. Working in the Information Technology industry since 1998, Itamar Medeiros has helped truly global companies in several countries (Argentina, Brazil, China, Germany, Hong Kong, India, Mexico, The Netherlands, Poland, United Arab Emirates, United States) create great user experience through advocating Design and Innovation principles. During his 7 years in China, he championed the User Experience Design discipline as User Experience Manager at Autodesk and Local Coordinator of the Interaction Design Association (IxDA) in Shanghai

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