Want to do design research cheaply and efficiently with participants anywhere in the world? (Of course.) Want to observe real users in their native technology environments, from the comfort of your own desk? (Who doesn’t?) But what software and hardware do you need, and will it actually work? Bolt|Peters‘ Nate Bolt and Cyd Harrell cover the most powerful tools for un-moderated conceptual research, remote screen observation, participant communication, observer involvement, session recording, time-aware tasks, and real-time recruiting. Get the lowdown on UserVue, Acrobat Connect, GoTo Meeting, Loop11, OpenHallway, UserZoom, Optimal Sort, Ethnio, and more.
Remote Design Research
About Nate Bolt and Cyd Harrell
As the Director of Research at Bolt|Peters, Cyd Harrell coaches the top remote research team in the world. She’s a passionate believer in real time research and has taught everyone from interns to senior researchers how to get remote. Cyd and her team have made user experience real for clients such as Sony, EA, Volkswagen, and Autodesk. Cyd co-founded San Francisco Women on the Web, brought design standards to both the website and the broker desktop at Charles Schwab, and is a Socio-linguistics graduate from Yale University. She promises this session won’t hurt a bit.
Nate Bolt serves as El Presidente of Bolt | Peters where he is fascinated by the role of research and design in our lives. He has overseen hundreds of user experience projects for Sony, Oracle, Volkswagen, Greenpeace, and others. He is co-author of the Rosenfeld book, Remote Research, and created the world’s first moderated remote testing software in 2003, Ethnio, which is now being used around the world to recruit hundreds of thousands of live participants for research.
Nate gives talks about research and design in both commercial and academic settings, including a recent keynote for the Urban Libraries Council. Last century, he worked with faculty at the University of California, San Diego, to create a degree titled “Digital Technology and Society,” which focused on the social impact of technology. He also completed a year of communications studies at the Sorbonne in Paris, where he failed every class, and was jailed briefly for playing drums in public without a license.